Question 1

How do I tell my massage therapist if I don't like the pressure or technique?

Accepted Answer

At Attentive Therapy, your comfort and satisfaction are our top priorities. We value open communication and encourage you to voice your preferences during your session. If the pressure or technique isn't to your liking, simply let your therapist know. You can say, "Could you use less/more pressure?" or "Can we try a different technique?" Our therapists are trained to adjust their methods to match your comfort level. Your feedback helps us tailor each session to meet your unique needs and ensures a more fulfilling experience for you.

Question 2

What are the benefits of massage therapy?

Accepted Answer

Massage therapy offers numerous health benefits, including:

- **Lowering stress:** Massage can relieve stress and conditions associated with it, such as tension headaches.
- **Boosting immune function:** It can increase the activity level of the body’s natural “killer T cells,” which fight off viruses.
- **Enhancing mental health and wellness:** Symptoms of stress, anxiety, and depression may be directly affected by massage therapy.
- **Managing pain and improving range of motion:** Massage can help manage pain and improve recovery from illness or injury.
- **Improving physical fitness:** It can reduce muscle tension, improve exercise performance, and prevent injuries.

Question 3

What should I wear for my massage session?

Accepted Answer

Wear whatever makes you comfortable. Some clients keep their underwear on, while others prefer to be nude. Your therapist will step out for you to undress and lie on the table under a top sheet. Rest assured, you'll always be properly covered and comfortable throughout your session. We prioritize your comfort and privacy at all times.

Question 4

I bought a massage package, can I gift a massage to someone else?

Accepted Answer

Absolutely, our packages may be redeemed with your Referral. once that person has completed his/her session a 15% referral credit will be added to your file as well.

Question 5

Is it possible to extend my massage session?

Accepted Answer

If time allows after your scheduled session, we're happy to extend it to ensure you get the most out of your experience. Just let us know during your session, and we'll do our best to accommodate your request.

Question 6

Can I transfer my massage appointment to another person?

Accepted Answer

Yes, you can transfer your appointment to someone else as long as they arrive on time. Please inform us in advance so we can make the necessary arrangements.

Question 7

What should I do if no one answers the phone when I call?

Accepted Answer

If no one answers the phone when you call, please send a text or leave a voicemail. Our number is linked to a mobile device, and as a small business, we can't always pick up due to many cold calls. We appreciate your understanding and will get back to you as soon as possible. Your patience is greatly appreciated.

Question 8

Our commitment to our clients

Accepted Answer

1. COMMITMENT TO HIGH-QUALITY CARE
I will serve the best interests of my clients at all times and provide the highest quality of bodywork and service possible. I recognize that the obligation for building and maintaining an effective, healthy, and safe therapeutic relationship with my clients is my responsibility.
2. COMMITMENT TO DO NO HARM
I will conduct a thorough health history intake process for each client and evaluate the health history to rule out contraindications or determine appropriate session adaptations. If I see signs of, or suspect, an undiagnosed condition that massage may be inappropriate for, I will refer that client to a physician or other qualified health-care professional and delay the massage session until approval from the physician has been granted. I understand the importance of ethical touch and therapeutic intent and will conduct sessions with the sole objective of benefitting the client.
3. COMMITMENT TO HONEST REPRESENTATION OF QUALIFICATIONS
I will not work outside the commonly accepted scope of practice for massage therapists and bodywork professionals. I will adhere to my state's scope of practice guidelines (when applicable). I will only provide treatments and techniques for which I am fully trained and hold credible credentials. I will carefully evaluate the needs of each client and refer the client to another provider if the client requires work beyond my capabilities, or beyond the capacity of massage and bodywork. I will not use the trademarks and symbols associated with a particular system or group without authentic affiliation. I will acknowledge the limitations of massage and bodywork by refraining from exaggerating the benefits of massage therapy and related services throughout my marketing.
4. COMMITMENT TO UPHOLD THE INHERENT WORTH OF ALL INDIVIDUALS
I will demonstrate compassion, respect, and tolerance for others. I will seek to decrease discrimination, misunderstandings, and prejudice. I understand there are situations when it is appropriate to decline service to a client because it is in the best interests of a client's health, or for my personal safety, but I will not refuse service to any client based on disability, ethnicity, gender, marital status, physical build, or sexual orientation; religious, national, or political affiliation; social or economic status.
5. COMMITMENT TO RESPECT CLIENT DIGNITY AND BASIC RIGHTS
I will demonstrate my respect for the dignity and rights of all individuals by providing a clean, comfortable, and safe environment for sessions, using appropriate and skilled draping procedures, giving clients recourse in the event of dissatisfaction with treatment, and upholding the integrity of the therapeutic relationship.
6. COMMITMENT TO INFORMED CONSENT
I will recognize a client's right to determine what happens to his or her body. I understand that a client may suffer emotional and physical harm if a therapist fails to listen to the client and imposes his or her own beliefs on a situation. I will fully inform my clients of choices relating to their care, and disclose policies and limitations that may affect their care. I will not provide massage without obtaining a client's informed consent (or that of the guardian or advocate for the client) to the session plan.
7. COMMITMENT TO CONFIDENTIALITY
I will keep client communication and information confidential and will not share client information without the client's written consent, within the limits of the law. I will ensure every effort is made to respect a client's right to privacy and provide an environment where personal health-related details cannot be overheard or seen by others.
8. COMMITMENT TO PERSONAL AND PROFESSIONAL BOUNDARIES
I will refrain from and prevent behaviors that may be considered sexual in my massage practice and uphold the highest professional standards in order to desexualize massage. I will not date a client, engage in sexual intercourse with a client, or allow any level of sexual impropriety (behavior or language) from clients or myself. I understand that sexual impropriety may lead to sexual harassment charges, the loss of my massage credentials, lawsuits for personal damages, criminal charges, fines, attorney's fees, court costs, and jail time.
9. COMMITMENT TO HONESTY IN BUSINESS
I will know and follow good business practices with regard to record keeping, regulation compliance, and tax law. I will set fair fees and practice honesty throughout my marketing materials. I will not accept gifts, compensation, or other benefits intended to influence a decision related to a client. If I use the Associated Bodywork & Massage Professionals logo, I promise to do so appropriately to establish my credibility and market my practice.
10. COMMITMENT TO PROFESSIONALISM
I will maintain clear and honest communication with clients and colleagues. I will not use recreational drugs or alcohol before or during massage sessions. I will project a professional image with respect to my behavior and personal appearance in keeping with the highest standards of the massage profession. I will not actively seek to take someone else's clients, disrespect a client or colleague, or willingly malign another therapist or other allied professional. I will actively strive to positively promote the massage and bodywork profession by committing to self-development and continually building my professional skills.

Question 9

Can I use my HSA or FSA funds to pay for my massage?

Accepted Answer

Yes, you can use your HSA or FSA cards to pay for our services. We also provide receipts or SuperBills for reimbursement claims to support your wellness goals. Just let us know if you need any documentation for your records.

Frequently asked questions